Call Control
Use online call routing, monitoring and management tools to stay in control of how inbound customer calls are handled.
Phone Systems
Inbound Call Management
Take control of your inbound business calls with intelligent routing, continuity, queue management and reporting tools designed around how your organisation works.
Take Back Control
Smarter inbound call management for your business
Inbound Call Management gives your business more control over geographic and non-geographic numbers, helping you change routing quickly without relying on complex manual intervention.
Built for flexibility
Keep calls moving even when your business changes
Route calls by time and day
Divert calls to landlines or mobiles
Create business continuity plans
Manage busy-period queues
Use voicemail to email
Review call handling statistics
Overview
Manage inbound calls with more flexibility
Budget Friendly
Cloud-based inbound services can be deployed without complex on-site infrastructure, helping keep setup simple and operational.
Simple Set-Up
Set up call-routing services quickly and adapt them as your operating hours, teams and business requirements change.
Adaptable Service
Use inbound call management with suitable geographic and non-geographic business numbers and manage them through one service.
Smart Solutions
Manage inbound numbers and routing from supported web and mobile tools wherever your authorised users are working.
Inbound Features
A comprehensive range of call-management features
Customised Plans
Build call plans around your opening hours and change routing quickly as your business requirements change.
Open 24/7
Route calls to alternative locations, teams or mobile destinations when your normal premises are closed or unavailable.
Managed Traffic
Queue incoming calls during busy periods and use overflow routing, announcements or voicemail options where configured.
Empowered Employees
Give authorised users more control over how and where selected inbound calls are delivered.
Enhanced Operations
Use call handling tools and reporting to improve responsiveness, routing efficiency and customer experience.
Advanced Call Statistics
Review live and historical call information including answer times, waiting times, call outcomes and caller details where available.
Agent Experience
Call Whisper
Before a call is answered, a short message can be played to the receiving user to provide context about the call. This is useful when teams answer calls for several departments, brands or campaigns and need to know how best to respond.
Business Numbers
Types of inbound numbers
0800 Freephone Numbers
03 Business Numbers
0300 Charity Numbers
0333 Business Numbers
0345 Business Numbers
01 / 02 Geographic Numbers
0844 Service Numbers
0845 Service Numbers
0870 Service Numbers
0871 Service Numbers
Inbound Options
Choose the right level of inbound call control
We can tailor the service around your call volumes, routing requirements and continuity needs.
Inbound Starter
Simple routing for smaller teams
- Web portal based control
- Time of day / day of week routing
- Route to landline or mobile
- Voicemail to email
Inbound Business
More flexibility for growing teams
- Web portal based control
- Advanced call routing
- Landline and mobile destinations
- Voicemail to email
- Suitable for higher call volumes
Inbound Business Pro
Enhanced control for busy call environments
- Advanced routing options
- Business continuity tools
- Call queue options
- Voicemail to email
- Enhanced reporting and management
Business Continuity
Keep your published numbers working during disruption
If your normal office becomes unavailable, inbound routing can help redirect calls to another site, mobile destination or alternative number so customers can still reach your business.
Call Intelligence
Understand how your calls are being handled
Reporting can help you review call volumes, answer times, waiting times, outcomes and caller information, giving you better insight into service levels and operational performance.
Inbound Call Management
Take control of how your business handles incoming calls
Talk to EbbeOne about inbound numbers, call routing, continuity, queues and reporting for your organisation.