EbbeOne | Faqs

Question 1

What is EbbeOne?

Accepted Answer

EbbeOne (Ebbe Fone Galleria Limited) is a Manchester-based IT Managed Service Provider with over 30 years of experience. We help businesses Connect, Manage, and Protect their technology infrastructure.

Question 2

Where are you based?

Accepted Answer

We are based in Manchester, UK, and have been serving businesses across the region since 1995.

Question 3

What size businesses do you work with?

Accepted Answer

We work with businesses of all sizes — from small and medium-sized enterprises through to larger organisations that need reliable, scalable IT support.

Question 4

What services does EbbeOne offer?

Accepted Answer

Our services are grouped into three pillars: Connect (internet, Wi-Fi, mobile, voice, Microsoft 365, websites), Manage (managed IT support, device management, infrastructure, monitoring), and Protect (cybersecurity, endpoint protection, email security, backup and disaster recovery).

Question 5

Do you offer remote IT support?

Accepted Answer

Yes. We provide remote IT support via our dedicated support portal. You can access it directly from the IT Remote Support button in our navigation bar.

Question 6

Can you manage our Microsoft 365 environment?

Accepted Answer

Absolutely. Microsoft 365 management is a core part of our Manage pillar, covering licensing, administration, security configuration, and ongoing support.

Question 7

How do I get started with EbbeOne?

Accepted Answer

Simply get in touch with our team using the contact form or by calling us directly. We will arrange a no-obligation consultation to understand your requirements and recommend the right solution.

Question 8

Do you offer contracts?

Accepted Answer

Yes, we offer flexible contract options tailored to your business needs. Our team will walk you through the available options during your initial consultation.

Question 9

How quickly can you respond to support requests?

Accepted Answer

Response times depend on the severity of the issue and your service agreement. We prioritise critical issues and aim to respond to all requests as quickly as possible.

Question 10

What business internet options do you provide?

Accepted Answer

We provide a range of business connectivity solutions including Full Fibre, business broadband, leased lines and other connectivity options. We will recommend the most suitable service based on your location, required speeds, number of users and business requirements.

Question 11

What is the difference between business broadband and a leased line?

Accepted Answer

Business broadband is generally a shared internet service, while a leased line provides a dedicated connection for your business with symmetrical upload and download speeds. Leased lines are particularly suitable for businesses that require consistently high performance, greater reliability and stronger service guarantees.

Question 12

What is Full Fibre broadband?

Accepted Answer

Full Fibre, also known as FTTP, uses fibre-optic cabling directly to your premises rather than relying on traditional copper telephone lines. It can provide faster speeds and greater reliability compared with older broadband technologies.

Question 13

Can you check what internet services are available at our premises?

Accepted Answer

Yes. We can carry out an availability check for your business address and advise which connectivity options and speeds are available.

Question 14

Can you help us move from our existing internet provider?

Accepted Answer

Yes. We can help coordinate the migration from your existing provider, arrange the new connection and work with you to minimise disruption during the changeover.

Question 15

Can you provide a backup internet connection?

Accepted Answer

Yes. We can provide resilient connectivity options including secondary broadband or mobile connectivity to help keep your business online if your primary connection becomes unavailable.

Question 16

Do you provide static IP addresses?

Accepted Answer

Static IP addresses are available with many of our business connectivity services. Availability will depend on the selected service and provider.

Question 17

How long does a new business internet connection take to install?

Accepted Answer

Installation times vary depending on the type of service, provider availability and whether additional engineering work is required. We will confirm the expected lead time when we provide your connectivity options.

Question 18

Do you manage the internet connection after installation?

Accepted Answer

Yes. Where your connectivity service is supplied and managed by EbbeOne, we can assist with service issues and liaise with the underlying connectivity provider where required.

Question 19

What is SoGEA broadband?

Accepted Answer

SoGEA (Single Order Generic Ethernet Access) provides business broadband without the need for a traditional analogue phone line. It is designed for businesses moving to modern digital connectivity and cloud-based voice services.

Question 20

What is the difference between SoGEA and FTTP?

Accepted Answer

SoGEA provides broadband without a traditional analogue phone service and may still use part of the existing copper network, while FTTP (Full Fibre) uses fibre-optic cabling directly to your premises. The services and speeds available will depend on your business location.

Question 21

What is Fibre Ethernet?

Accepted Answer

Fibre Ethernet is a dedicated business-grade internet connection designed for organisations that need consistently high performance, symmetrical upload and download speeds, greater reliability and scalable bandwidth. It is commonly used where standard business broadband is not sufficient for the organisation's requirements.

Question 22

What business mobile services do you provide?

Accepted Answer

We provide business mobile solutions designed around your organisation's requirements, including voice, data and flexible tariff options for individual users and teams.

Question 23

Can we keep our existing mobile numbers?

Accepted Answer

Yes. In most cases, your existing mobile numbers can be transferred to your new service. We can help coordinate the number porting process to make the transition as straightforward as possible.

Question 24

Can you provide new mobile phones as well as SIMs?

Accepted Answer

Yes. We can provide both SIM-only services and mobile devices, allowing you to choose the option that best suits your business and users.

Question 25

Can you help us choose the right mobile tariff?

Accepted Answer

Yes. We can review your requirements, including the number of users and expected voice and data usage, and recommend suitable business mobile tariffs.

Question 26

Can you manage multiple business mobile users?

Accepted Answer

Yes. We can help manage mobile services across your organisation, including new connections, upgrades, number changes and general service administration.

Question 27

Can you help manage company-owned mobile devices?

Accepted Answer

Yes. As part of our managed IT services, we can provide mobile device management solutions to help businesses secure and manage company-owned devices.

Question 28

What business phone systems do you provide?

Accepted Answer

We provide cloud-based business phone systems that enable your team to make and receive calls across desk phones, computers and compatible mobile devices.

Question 29

Can we keep our existing business telephone numbers?

Accepted Answer

Yes. In most cases, existing business telephone numbers can be transferred to your new phone service. We can manage the number porting process as part of your migration.

Question 30

Can staff use the phone system when working remotely?

Accepted Answer

Yes. Cloud-based telephony allows users to access business calling features from different locations using compatible desk phones, desktop applications or mobile applications.

Question 31

Can you provide desk phones and headsets?

Accepted Answer

Yes. We can supply compatible business desk phones, headsets and other telephony hardware as part of your solution.

Question 32

Can the phone system support call groups and auto attendants?

Accepted Answer

Yes. Depending on the selected solution, we can configure features such as hunt groups, call queues, auto attendants, business hours, voicemail and call routing.

Question 33

Do you provide call recording?

Accepted Answer

Yes. Call recording can be provided where required, subject to the capabilities of the selected telephony solution and your business requirements.

Question 34

Can Microsoft Teams be used for business calls?

Accepted Answer

Yes. We can provide Microsoft Teams telephony solutions that enable users to make and receive external business calls through Microsoft Teams, subject to the appropriate Microsoft licensing and telephony service.

Question 35

What is Horizon Hosted Telephony?

Accepted Answer

Horizon is a cloud-hosted business phone system that provides business calling and call-management features without requiring a traditional on-premises PBX. It can support desk phones, desktop and mobile applications, call routing, voicemail, analytics and other cloud telephony features.

Question 36

What is Webex for Gamma?

Accepted Answer

Webex for Gamma is an enterprise-grade business communications and collaboration solution that brings calling, messaging and meetings together in the Webex app, combined with Gamma business telephony services.

Question 37

What can users do with Webex for Gamma?

Accepted Answer

Depending on the selected Webex for Gamma subscription, users can access business calling, messaging, video meetings, call history, visual voicemail, call controls, collaboration tools and other productivity features from the Webex app.

Question 38

Does Webex for Gamma include AI features?

Accepted Answer

Supported Webex for Gamma subscriptions can include AI-powered collaboration capabilities such as background noise reduction, meeting transcription, meeting summaries and other intelligent meeting and messaging features. Feature availability depends on the subscription selected.

Question 39

Which Webex for Gamma subscription do I need?

Accepted Answer

The right subscription depends on how each user works. Options can range from common-area calling and business voice through to Webex Calling, Webex Suite, Webex Meetings and customer-experience features. We can review your users and requirements and recommend the appropriate combination.

Question 40

What is SIP Trunking?

Accepted Answer

SIP Trunking provides business voice services over an IP connection and can connect a compatible phone system to the public telephone network. It can be a suitable option for businesses that want to retain an existing compatible PBX while moving away from traditional telephone lines.

Question 41

Can we keep our existing phone system and use SIP Trunking?

Accepted Answer

Potentially, yes. If your existing phone system is compatible with SIP services, SIP Trunking may allow you to retain it while moving the external telephone service to IP. We can review your current system and confirm the available options.

Question 42

What is PhoneLine+?

Accepted Answer

PhoneLine+ is a digital voice service designed as a modern replacement for traditional analogue business telephone lines. It can provide business calling without relying on the old analogue telephone network and is suitable for organisations that need straightforward digital voice connectivity.

Question 43

Can we keep our existing number with PhoneLine+?

Accepted Answer

In many cases an existing business telephone number can be transferred to a compatible digital voice service. Number portability depends on the existing service and number, so we will confirm this as part of the migration process.

Question 44

What is Inbound Call Management?

Accepted Answer

Inbound Call Management gives businesses greater control over how incoming calls are handled. Depending on the selected service, calls can be routed by time or day, diverted to different destinations, queued during busy periods, sent to voicemail and managed using business continuity rules.

Question 45

Can inbound calls be redirected if our office is unavailable?

Accepted Answer

Yes. Inbound call-routing services can be configured to redirect calls to alternative locations, teams or mobile destinations, helping maintain business continuity when your normal premises or primary destination is unavailable.

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