Resilient
Manage communications across multiple sites and users through a cloud-based platform designed for modern business continuity.
Phone Systems
Horizon Hosted Cloud Phone System
A complete cloud-based business phone system with flexible call management, desktop and mobile access, powerful reporting and options for Microsoft Teams and contact-centre integration.
Cloud PBX
Why choose a cloud-based hosted phone system?
Hosted telephony moves the core phone system away from on-site PBX hardware and into the cloud. Users access the service through compatible IP handsets, desktop clients and mobile applications.
Business Hosted Voice
Access smart call management features from anywhere
A hosted phone system can give businesses extensive fixed and mobile telephony capabilities through an easy-to-use management environment, making it easier to control users, numbers and call routing across multiple locations.
Cloud-based PBX
Multi-site management
Desktop and mobile clients
Flexible call routing
Advanced analytics
Optional call recording
Hosted VoIP Benefits
A modern phone platform built for business
Business Grade
A business-grade hosted telephony platform suitable for smaller organisations through to larger multi-site environments.
End to End
Bring together handsets, network access, hosted telephony, setup and support within one joined-up business communications service.
Simple Budget
Per-user licensing and reduced reliance on on-site PBX hardware can make budgeting and scaling more straightforward.
Next Generation
Support flexible working with cloud-based calling, softphones, mobile access and modern collaboration options.
One Number Anywhere
Keep your business number with you
Use supported sequential-ringing, desktop-client and smartphone options so users can remain reachable on their business number whether they are in the office or working remotely.
Customisable Features
Features to suit your business needs
Advanced Call Analytics
Use real-time and historical call analytics to understand call traffic, resource demand and user availability.
Call Queuing
Manage incoming calls by routing them to available users and presenting a more professional customer experience.
Softphone for Desktop or Mobile
Use supported desktop and mobile clients for voice, presence, messaging and collaboration away from the desk phone.
CRM Integration
Integrate with compatible CRM applications to improve access to customer information and support click-to-dial workflows.
Call Recording
Record calls for training, quality, audit or compliance use cases where the selected recording service is appropriate.
Receptionist Console
Help reception and switchboard users manage multiple contacts, sites and incoming calls more efficiently.
Microsoft Teams Integration
Pair your Microsoft environment with compatible hosted voice services to bring business calling into Teams.
Contact Centre
Add contact-centre capabilities for businesses needing more structured customer engagement, routing and agent tools.
Comprehensive Feature Range
Everyday call handling tools included in a hosted platform
Hunt Groups
Distribute incoming calls across selected users or teams.
Call Transfer
Transfer calls to suitable internal or external destinations.
Sites, Groups & Departments
Apply common or customised settings across sites, groups and departments.
Call Park
Place a call on hold and allow another authorised user to retrieve it.
N-Way Calling
Bring multiple colleagues into the same call for collaboration.
Call Pick Up
Answer a ringing call on behalf of another member of a configured group.
Instant Group Call
Start group calls for quick collaboration with colleagues.
Call Waiting
Handle another incoming call while already engaged on a call.
Music on Hold
Play music or messaging to callers while they are on hold.
Diversion Control
Control call diversions and reduce unnecessary forwarding loops.
Auto Attendant
Provide callers with menu choices and automated routing options.
Branding Options
Use supported branding and messaging options to present a consistent business identity.
CLI Flexibility
Present an authorised outbound number where supported by your configuration.
Last Number Redial
Quickly redial a recently called number.
Click to Dial
Start calls from supported interfaces and integrated applications.
Account Codes
Assign calls to cost centres or departments using configured account codes.
Presence & Availability
Use presence or availability profiles to help manage incoming calls.
Call Rejection
Use supported anonymous or selective call-rejection features.
Automatic Callback
Use callback options to help users stay productive when a destination is busy.
Busy Lamp Keys
View colleague status and use programmable keys on compatible handsets.
Do Not Disturb
Set a user as unavailable when they do not want to receive calls.
Company Directory
Access shared business contacts and frequently used numbers.
Call Recording
Use compatible call recording for audit, compliance or training requirements.
Call Forwarding
Forward incoming calls to suitable internal or external destinations.
Extend Horizon
Our hosted cloud phone system can deliver more
Contact Centre
Add cloud-based contact-centre tools for customer engagement, queues, agent productivity and integrated CRM workflows.
Pair with Microsoft Teams
Bring business-grade voice into Microsoft Teams with compatible integration and routing options.
Direct Routing for Microsoft Teams
Use Direct Routing to connect Microsoft Teams users to a business-grade voice service through a suitable telephony provider.
Microsoft Teams Phone Managed Service
Add management and support for more complex Microsoft Teams Phone estates and user requirements.
Why Horizon?
Hosted telephony with room to grow
A hosted platform gives your business a central place to manage users and call features while supporting cloud working, multiple sites and future service expansion.
What makes the hosted platform different?
- Advanced management and reporting options
- Continuous feature development
- Voice, data and mobile services can be brought together
- UK-based support
- Flexible user and site management
- Optional Teams, contact-centre and recording capabilities
Horizon Hosted Telephony
Build a cloud phone system around the way your business works
Talk to EbbeOne about Horizon users, handsets, Microsoft Teams integration, call recording, contact-centre options and the right hosted voice setup for your organisation.